Quick answer
Email info@jogal.com with your order number before sending anything back, and include a photo of the item and the barcode on its bag if relevant. Customer service will send return authorization and the return address. A tracking number is required, and your refund or exchange is processed once the package arrives.
You can request a refund or exchange within 30 days after delivery. Please don't post anything until you've contacted us. Here's how it works:
1. Email info@jogal.com with your order number, what you'd like to solve, a picture of the product if needed, and a photo of the barcode on the plastic bag.
2. Wait for return authorization. Our team will send instructions and the confirmed return address for your order.
3. Send the parcel with any courier and keep the tracking number, which is required to complete the return.
4. Your refund or exchange is processed once we receive the package.
Items must be returned unwashed and undamaged. If the problem is with the product itself, we pay the return shipping; otherwise, return shipping is paid by the buyer. Clearance items can't be refunded or exchanged unless they arrived damaged or wrong, and bikinis must be returned as a full set.
Refunds go back to your original payment method. PayPal refunds are immediate, while credit card refunds can take longer to appear. Orders can also be cancelled and refunded before they ship.
