Q & A
Answers to common questions about shopping with JOGAL.
How do I choose my size?
Review the product description and any available size guide before ordering. If you need help, email our team with the product link and the size you are considering.
How do I place an order?
Choose an available color and size, select the quantity and add the item to your cart. Review your cart, proceed to checkout and follow the checkout steps to enter your contact, delivery and payment details.
Where do you ship?
We currently offer standard shipping to the United States. Please read our Shipping & delivery page for the current shipping information.
How long will delivery take?
Processing time and shipping time are separate. Please read our Shipping & delivery page for the current estimates and information about stock availability, public holidays and carrier delays.
How can I get help tracking my order?
You will receive a shipping confirmation when your order is fulfilled. For help with delivery or tracking, email our team and include your order number.
What should I do if an item arrives damaged or incorrect?
Email our team with your order number, a description of the issue and relevant product photos. Contact us before sending any item back so we can provide instructions.
Which payment methods can I use?
Choose from the payment methods displayed at checkout and follow the payment provider's instructions. Refer to checkout for the options available for your order.
How do I request a return or exchange?
Email our team with your order number before sending any return. Follow the authorization instructions and confirmed return address provided for your order. Read Returns & exchanges for the return conditions.
Contact our team
For help with an order or a product, email us with your order number or product link and a short description of your question.